{"id":9968,"date":"2017-08-03T00:00:00","date_gmt":"2017-08-03T00:00:00","guid":{"rendered":"https:\/\/pro-migration.local\/blog\/9-words-that-tap-into-the-psychology-of-giving\/"},"modified":"2025-06-10T11:29:43","modified_gmt":"2025-06-10T18:29:43","slug":"psychology-charitable-giving","status":"publish","type":"post","link":"https:\/\/gofundme.to\/__proxy\/pro.gofundme.com\/c\/blog\/psychology-charitable-giving\/","title":{"rendered":"9 Words That Tap Into the Psychology of Giving"},"content":{"rendered":"<p>For nonprofits, understanding donor behavior is a well-sought secret to creating an <a href=\"https:\/\/gofundme.to\/__proxy\/pro.gofundme.com\/blog\/properly-evaluate-fundraising-campaign\/\">effective fundraising<\/a> campaign. And although there may not be a formula for instant fundraising success, the <a href=\"https:\/\/gofundme.to\/__proxy\/pro.gofundme.com\/blog\/6-fundraising-psychology-hacks\/\">psychology<\/a> of giving reveals there are certain words and best practices that can induce a higher rate of giving.<\/p>\n<p style=\"text-align: center;\"><a class=\"c-btn-primary\" href=\"https:\/\/gofundme.to\/__proxy\/proinfo.gofundme.com\/pocket-guide-fundraising\" target=\"_self\">Free Download: The Pocket Guide to Fundraising Psychology<\/a><\/p>\n<p>Jen Shang is one of the world\u2019s first philanthropic psychologists, and she\u2019s made it her mission to study <a href=\"https:\/\/gofundme.to\/__proxy\/pro.gofundme.com\/blog\/6-ways-to-motivate-fundraisers-during-your-campaign\/\">what motivates donors<\/a> and what it says about their lives and our society. She sees philanthropy as a way for <em>donors<\/em> to experience human love, which drives them to share it and support others.<\/p>\n<p>As such, Shang proposes that there are words you can use in your outreach that tap into this psychology of giving. Success could be as simple as changing some words in your ask.<\/p>\n<h2>Shang&#8217;s Inspiration<\/h2>\n<p>Before we dig into what helps encourage giving, it\u2019s important to understand what kick-started Shang\u2019s foray into the psychology of giving.<\/p>\n<p>She heard a donation appeal from a public radio station that said, \u201cgive us money or we\u2019ll go off the air next week.\u201d According to a story published by <a href=\"https:\/\/www.thirdsector.co.uk\/jen-shang-university-plymouth-why-giving-happy\/fundraising\/article\/1339507\">Third Sector<\/a>, this struck Shang as odd.<\/p>\n  <div class=\"classy-quote\">\n    <blockquote>\n      <p class=\"quote-content\">\u201cWhy would <a href=\"https:\/\/gofundme.to\/__proxy\/pro.gofundme.com\/blog\/how-to-leverage-welcome-emails-to-retain-new-donors\/\">new donors<\/a> believe the station would close without their support if it had managed to survive without it thus far? And why would existing donors be excited by the prospect of saving the station from an inevitable death?\u201d<\/p>\n\n      \n        <footer>\n                    <p class=\"cite\">Jen Shang<\/p>\n                  <\/footer>\n\n      \n      <\/blockquote>\n\n        <\/div>\n\n  \n<p>Her response was to call in and tell the radio station that they might be better off if they reframed <a href=\"https:\/\/gofundme.to\/__proxy\/pro.gofundme.com\/blog\/creative-virtual-fundraising-ideas-nonprofit-events\/\">the ask<\/a>. Instead of saying they were going to die, she suggested they tell listeners that they were \u201cthe best source of local music around.\u201d<\/p>\n<p>When the radio station acknowledged her input and changed their appeal, she realized this was an area of the social sector she could help improve. Her studies in the psychology of giving not only helped her identify nine words that inspire people to give, but also how to use them to move prospective donors.<\/p>\n<h2>9 Effective Words for Fundraising<\/h2>\n<p>According to Shang, there are nine adjectives that Americans use to describe a moral person:<\/p>\n<ol>\n<li>Kind<\/li>\n<li>Caring<\/li>\n<li>Compassionate<\/li>\n<li>Helpful<\/li>\n<li>Friendly<\/li>\n<li>Fair<\/li>\n<li>Hard-working<\/li>\n<li>Generous<\/li>\n<li>Honest<\/li>\n<\/ol>\n<p>Select a couple of adjectives from this list and weave them into your ask. Make the connection for your supporters between contributing to a campaign and their innermost perceptions of who they are as individuals.<\/p>\n<p>But rather than throwing them around inadvertently, you have to be strategic in how you use them. Shang is quoted in a <a href=\"https:\/\/www.nytimes.com\/2016\/11\/06\/giving\/asking-for-money-compliment-the-donor-not-your-organization.html\">New York Times<\/a> article explaining this more:<\/p>\n  <div class=\"classy-quote\">\n    <blockquote>\n      <p class=\"quote-content\">\u201cRandomly injecting these words into the same communication that donors would not otherwise read anyway does not help anybody. It is about allowing the donors the opportunity to reflect on who they think they are.\u201d<\/p>\n\n      \n        <footer>\n                    <p class=\"cite\">Jen Shang<\/p>\n                  <\/footer>\n\n      \n      <\/blockquote>\n\n        <\/div>\n\n  \n<p>One mindful way you can infuse your asks with these words is to consider how <a href=\"https:\/\/gofundme.to\/__proxy\/pro.gofundme.com\/blog\/how-to-segment-your-nonprofit-emails-and-measure-success\/\">different segments<\/a> of your supporters might respond to different words and build your appeal accordingly.<\/p>\n<h2><strong>Tailoring the Tone of an Ask<\/strong><\/h2>\n<p>A crucial component of your fundraising ask lies in its tone, as well as the audience. Since donors are more likely to give when contributing is <a href=\"https:\/\/gofundme.to\/__proxy\/pro.gofundme.com\/blog\/increase-donor-lifetime-value-delight\/\">personally meaningful<\/a> to them, customize your <a href=\"https:\/\/gofundme.to\/__proxy\/pro.gofundme.com\/blog\/speaking-the-language-of-nonprofit-donation-appeals\/\">language<\/a> so they can connect supporting your cause with their core sense of individuality.<\/p>\n<p>For example, men and women tend to respond differently to certain words in fundraising asks. One of Shang\u2019s studies shows that when appeals use adjectives from the previous list, like \u201ckind and compassionate,\u201d women increased their giving on average by 10 percent. On the other hand, male donors are prompted to give more when solicitations use adjectives like \u201cstrong,\u201d \u201cresponsible,\u201d and \u201cloyal.\u201d<\/p>\n<p>When wording your appeal, also consider the <a href=\"https:\/\/gofundme.to\/__proxy\/pro.gofundme.com\/blog\/how-to-attract-donors-no-matter-your-mission\/\">donor base<\/a> you\u2019re addressing. Depending on your target audience, some key adjectives may be more appropriate than others in motivating supporters to give.<\/p>\n<p>Donors also give when they can trust and feel satisfied with the way they\u2019re treated by your organization. Remember that your \u201cthank you\u201d is just as important as your \u201cplease.\u201d Promptly thank your donors, inform them about the outcome of your campaign, and let them know how their contributions helped make a difference.<\/p>\n<h2><strong>An Example in the Wild<\/strong><\/h2>\n<p>Jeff Martin, a senior consultant at EAB, claims that writing <a href=\"https:\/\/gofundme.to\/__proxy\/pro.gofundme.com\/blog\/increasing-charitable-donations-with-these-5-words\/\">an appealing message<\/a> is more important than ever before. \u201cIt\u2019s no longer enough to simply have a good cause to promote,\u201d he says.<\/p>\n<p>Organizations have to create compelling and engaging asks so they can stand out among the noise to capture the attention, and ultimately the donations, of the masses.<\/p>\n<p>Take, for example, Tom Ahern\u2014one of the country\u2019s most lauded fundraising message writers. The New York Times cites <a href=\"https:\/\/www.nytimes.com\/2016\/11\/06\/giving\/asking-for-money-compliment-the-donor-not-your-organization.html\">an appeal<\/a> for Sharp HealthCare system he wrote that follows multiple principles of the psychology of giving:<\/p>\n  <div class=\"classy-quote\">\n    <blockquote>\n      <p class=\"quote-content\">\u201cDear Reader, You came to our hospital as a patient, in need of help. Thank you for that profound act of trust. Now we come to you, humbly, to ask for your help in turn. The cause for excellent health care, here in our community, needs you. Will you consider becoming its champion \u2026 by making a gift?\u201d<\/p>\n\n      \n      <\/blockquote>\n\n        <\/div>\n\n  \n<p>This letter has been in use for 10 years and brought in donations from over 35,000 people. Every year it\u2019s slightly adjusted and sent to former patients of the hospital. Sometimes the donation sent in is $1, but other times it\u2019s been as large as $20,000.<\/p>\n<p>The icing on the cake with this letter is that 10,000 of these responses came from new donors. Its tone and wording makes the connection between contributing to a campaign and the \u201cinnermost perceptions of who they are as individuals.\u201d<\/p>\n<p>Crafting the right message, with the right words, has <a href=\"https:\/\/gofundme.to\/__proxy\/pro.gofundme.com\/blog\/make-donating-a-habit\/\">the power<\/a> to attract new donors, retain their support, and increase revenue.<\/p>\n<p>Plenty of organizations have difficulties writing appeals, and instead of focusing their language on supporters they instead focus on themselves. An ask that\u2019s more donor-centric, however, is critical to an effective fundraising initiative.<\/p>\n<p>If you follow these simple guidelines to tap into the psychology of giving, you could increase engagement and maintain longer, more meaningful relationships with donors. Now get writing! And if you have any other psychology tips let us know in the comments.<\/p>\n<p>&nbsp;<\/p>\n<p><em>Editor&#8217;s Note: This post was updated in August 2017 with fresh content.<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>For nonprofits, understanding donor behavior is a well-sought secret to creating an effective fundraising campaign. And although there may not be a formula for instant fundraising success, the psychology of giving reveals there are certain words and best practices that can induce a higher rate of giving. Jen Shang is one of the world\u2019s first [&hellip;]<\/p>\n","protected":false},"author":73,"featured_media":4693,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[11],"tags":[],"class_list":["post-9968","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-fundraising"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v23.5 (Yoast SEO v25.3) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>9 Words That Tap Into the Psychology of Giving - GoFundMe Pro<\/title>\n<meta name=\"description\" content=\"Philanthropic psychologist Jen Shang says these nine words can help you tap into the psychology of giving when appealing to donors.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/gofundme.to\/__proxy\/pro.gofundme.com\/c\/blog\/psychology-charitable-giving\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"9 Words That Tap Into the Psychology of Giving\" \/>\n<meta property=\"og:description\" content=\"Philanthropic psychologist Jen Shang says these nine words can help you tap into the psychology of giving when appealing to donors.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/gofundme.to\/__proxy\/pro.gofundme.com\/c\/blog\/psychology-charitable-giving\/\" \/>\n<meta property=\"og:site_name\" content=\"GoFundMe Pro\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/classy.org\/\" \/>\n<meta property=\"article:published_time\" content=\"2017-08-03T00:00:00+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-06-10T18:29:43+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/gofundme.to\/__proxy\/pro.gofundme.com\/wp-content\/uploads\/2021\/05\/psychology-of-giving.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"535\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Elizabeth Pun\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@classy\" \/>\n<meta name=\"twitter:site\" content=\"@classy\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Elizabeth Pun\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"5 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/gofundme.to\/__proxy\/pro.gofundme.com\/c\/blog\/psychology-charitable-giving\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/gofundme.to\/__proxy\/pro.gofundme.com\/c\/blog\/psychology-charitable-giving\/\"},\"author\":{\"name\":\"Elizabeth Pun\",\"@id\":\"https:\/\/gofundme.to\/__proxy\/pro.gofundme.com\/#\/schema\/person\/566214b33b2635c538b835757bbed17b\"},\"headline\":\"9 Words That Tap Into the Psychology of Giving\",\"datePublished\":\"2017-08-03T00:00:00+00:00\",\"dateModified\":\"2025-06-10T18:29:43+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/gofundme.to\/__proxy\/pro.gofundme.com\/c\/blog\/psychology-charitable-giving\/\"},\"wordCount\":1081,\"publisher\":{\"@id\":\"https:\/\/gofundme.to\/__proxy\/pro.gofundme.com\/#organization\"},\"image\":{\"@id\":\"https:\/\/gofundme.to\/__proxy\/pro.gofundme.com\/c\/blog\/psychology-charitable-giving\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/gofundme.to\/__proxy\/pro.gofundme.com\/wp-content\/uploads\/2021\/05\/psychology-of-giving.jpg\",\"articleSection\":[\"Fundraising\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/gofundme.to\/__proxy\/pro.gofundme.com\/c\/blog\/psychology-charitable-giving\/\",\"url\":\"https:\/\/gofundme.to\/__proxy\/pro.gofundme.com\/c\/blog\/psychology-charitable-giving\/\",\"name\":\"9 Words That Tap Into the Psychology of Giving - 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