{"id":35084,"date":"2026-04-27T14:54:14","date_gmt":"2026-04-27T21:54:14","guid":{"rendered":"https:\/\/gofundme.to\/__proxy\/pro.gofundme.com\/?post_type=resource&#038;p=35084"},"modified":"2026-04-27T14:54:20","modified_gmt":"2026-04-27T21:54:20","slug":"second-harvest-of-central-florida","status":"publish","type":"resource","link":"https:\/\/gofundme.to\/__proxy\/pro.gofundme.com\/c\/case-studies\/second-harvest-of-central-florida\/","title":{"rendered":"How Second Harvest of Central Florida transformed its digital fundraising experience and doubled conversion rates"},"content":{"rendered":"\n<h3 class=\"wp-block-heading\" id=\"h-results-on-gofundme-pro-over-the-past-nine-months\"><strong>Results on GoFundMe Pro over the past nine months:*<\/strong><\/h3>\n\n\n<section class=\"four-columns \">\n    <div class=\"four-columns-row\">\n                                    \n                <div class=\"four-columns-item wow animated fadeInUp\" data-wow-delay=\"0.3s\">\n                    <p class=\"four-columns-header\">Doubled website conversion rate<\/p>\n                    <p class=\"four-columns-content\">after launching a new website and donation form<\/p>\n                <\/div>            \n                            \n                <div class=\"four-columns-item wow animated fadeInUp\" data-wow-delay=\"0.6s\">\n                    <p class=\"four-columns-header\">34%<\/p>\n                    <p class=\"four-columns-content\"> of revenue is from recurring donations<\/p>\n                <\/div>            \n                            \n                <div class=\"four-columns-item wow animated fadeInUp\" data-wow-delay=\"0.9s\">\n                    <p class=\"four-columns-header\">$45.37<\/p>\n                    <p class=\"four-columns-content\">average recurring donation amount<\/p>\n                <\/div>            \n                            \n                <div class=\"four-columns-item wow animated fadeInUp\" data-wow-delay=\"1.2s\">\n                    <p class=\"four-columns-header\">89.4%<\/p>\n                    <p class=\"four-columns-content\">monthly donor retention rate<\/p>\n                <\/div>            \n                        <\/div>\n<\/section>\n\n\n<p>*Based on 2025 GoFundMe data and Second Harvest of Central Florida-provided data<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-navigating-a-complex-digital-transformation\">Navigating a complex digital transformation<\/h2>\n\n\n\n<p id=\"h-streamlining-the-participant-experience-to-maximize-conversion\">Last year, the <a href=\"https:\/\/feedhopenow.org\/\" target=\"_blank\" rel=\"noreferrer noopener\">Second Harvest of Central Florida<\/a> team took on a full digital transformation. In a short period, the organization transitioned to a new CRM, launched a new website, implemented integrations, and adopted a new digital fundraising platform.&nbsp;<\/p>\n\n\n\n<p>Managing multiple systems at once created a steep learning curve and increased pressure on the team during an already busy fundraising season.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Driving more impact with smarter digital fundraising tools<\/h2>\n\n\n\n<p id=\"h-streamlining-the-participant-experience-to-maximize-conversion\">To support this transition, Second Harvest of Central Florida implemented GoFundMe Pro as its digital fundraising platform, enabling the team to streamline <a href=\"https:\/\/gofundme.to\/__proxy\/pro.gofundme.com\/c\/solutions\/donation-pages\/\">donation page<\/a> creation, reduce reliance on external support, and focus more on storytelling moments and connecting supporters to the mission. Features like <a href=\"https:\/\/gofundme.to\/__proxy\/pro.gofundme.com\/c\/platform\/fundraising-intelligence\/\">Intelligent Ask Amounts<\/a> and <a href=\"https:\/\/gofundme.to\/__proxy\/pro.gofundme.com\/c\/solutions\/recurring-giving\/\">recurring donation<\/a> prompts, which have been shown to <a href=\"https:\/\/gofundme.to\/__proxy\/pro.gofundme.com\/c\/research\/intelligent-asks-lift-recurring-rates-sustained-ltv\/\">increase monthly recurring donations by up to 5.15%<\/a>, helped align giving opportunities with donor intent.<\/p>\n\n\n\n  <div class=\"classy-quote\">\n    <blockquote>\n      <p class=\"quote-content\">GoFundMe Pro has made it much faster for our team to create campaigns. Instead of getting stuck on the technical side, we can spend more time focusing on the message and donor experience.<\/p>\n\n      \n        <footer>\n                    <p class=\"cite-name\">Maria Shanley<\/p>\n<p class=\"cite-role\">Director of Marketing and Data Management<\/p>\n                  <\/footer>\n\n      \n      <\/blockquote>\n\n        <\/div>\n\n  \n\n\n\n<figure class=\"wp-block-image aligncenter size-full\"><img decoding=\"async\" width=\"3312\" height=\"1800\" src=\"https:\/\/gofundme.to\/__proxy\/pro.gofundme.com\/wp-content\/uploads\/2026\/04\/PRO_Case-Study_Second-Harvest-of-Central-Florida_product-shot-2x-1.png\" alt=\"\" class=\"wp-image-35089\"\/><figcaption class=\"wp-element-caption\">Monthly giving program on Campaign Studio<\/figcaption><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-meeting-a-critical-moment-with-stronger-systems\">Meeting a critical moment with stronger systems<\/h2>\n\n\n\n<p>Shortly after launching GoFundMe Pro in August, Second Harvest of Central Florida faced a surge in demand as more neighbors sought food assistance during a government shutdown. With a new website and donation experience in place, the team was well-positioned to meet the moment and confident that their systems could handle the increased traffic and giving.<\/p>\n\n\n\n<p id=\"h-beyond-dollars-raised-the-campaign-strengthened-families-sense-of-belonging-by-tying-each-contribution-directly-to-their-child-s-experience-whether-it-was-a-camp-a-cabin-or-a-counselor-it-also-helped-make-camp-more-accessible-for-future-participants-while-building-a-more-connected-community-of-supporters\">Because monthly giving was already integrated into most campaigns, the team saw a notable increase in recurring donations during this period. New monthly donors were welcomed into the <a href=\"https:\/\/feedhopenow.org\/ways-to-give\/give-monthly\/\" target=\"_blank\" rel=\"noreferrer noopener\">Meal Makers program<\/a> and supported through consistent, meaningful engagement across channels, including email, direct mail, thank-you calls, newsletters, and personalized touches such as birthday cards and facility tours.<\/p>\n\n\n\n<p id=\"h-beyond-dollars-raised-the-campaign-strengthened-families-sense-of-belonging-by-tying-each-contribution-directly-to-their-child-s-experience-whether-it-was-a-camp-a-cabin-or-a-counselor-it-also-helped-make-camp-more-accessible-for-future-participants-while-building-a-more-connected-community-of-supporters\">  <div class=\"classy-quote\">\n    <blockquote>\n      <p class=\"quote-content\">Our Meal Makers are some of our most committed supporters. GoFundMe Pro helps remove friction from the giving experience, so they can step up again and again to help their neighbors. That kind of loyalty is incredibly powerful.<\/p>\n\n      \n        <footer>\n                    <p class=\"cite-name\">Maria Shanley<\/p>\n<p class=\"cite-role\">Director of Marketing and Data Management<\/p>\n                  <\/footer>\n\n      \n      <\/blockquote>\n\n        <\/div>\n\n  <\/p>\n\n\n\n<p><strong>Recurring giving plays a central role in Second Harvest of Central Florida\u2019s fundraising strategy, accounting for 34% of total revenue on GoFundMe Pro with 89.4% recurring donor retention rate. Following the launch of the new website and donation forms, the team noticed its website conversion rate doubled\u2014highlighting the impact of a more seamless giving experience and increased support during the government shutdown.<\/strong><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Turning monthly gifts into measurable impact<\/h2>\n\n\n\n<p>Second Harvest of Central Florida consistently shows donors the difference their support makes, helping Meal Makers feel connected to a larger mission. <strong>A $10 monthly gift can provide up to 40 meals for neighbors facing hunger. The organization\u2019s average monthly gift of $45.37 can provide more than 180 meals each month.<\/strong> By connecting each contribution to tangible outcomes, the team reinforces the value of ongoing support and encourages long-term engagement.*<\/p>\n\n\n\n  <div class=\"classy-quote\">\n    <blockquote>\n      <p class=\"quote-content\">We\u2019ve built our monthly giving program around the full donor journey. It\u2019s not just about bringing donors in\u2014it\u2019s about showing impact, staying connected, and making sure they feel part of the mission.<\/p>\n\n      \n        <footer>\n                    <p class=\"cite-name\">Maria Shanley<\/p>\n<p class=\"cite-role\">Director of Marketing and Data Management<\/p>\n                  <\/footer>\n\n      \n      <\/blockquote>\n\n        <\/div>\n\n  \n\n\n\n<p>*Results reflect Second Harvest of Central Florida\u2019s own campaign strategy and use of GoFundMe Pro\u2019s technology, and may vary for other organizations.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p><strong><strong>Maria and her team\u2019s GoFundMe Pro tips:<\/strong><\/strong><\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Approach recurring giving as a full lifecycle strategy. Invest equally in acquisition, stewardship, and re-engagement to drive long-term retention.<\/li>\n\n\n\n<li>Use shareable reporting links to give your team or leadership real-time visibility into performance without requiring manual reporting or repeated updates.<\/li>\n\n\n\n<li>Duplicate past campaigns and adjust as needed to save time.<\/li>\n\n\n\n<li>Implement source codes to see where gifts are coming from across multiple channels.<\/li>\n<\/ol>\n\n\n\n<style>\nfigcaption { text-align: center; }\n.flex-three-cols .inner h3 { font-size: 33px; white-space: nowrap; }\n<\/style>\n","protected":false},"excerpt":{"rendered":"<p>Results on GoFundMe Pro over the past nine months:* *Based on 2025 GoFundMe data and Second Harvest of Central Florida-provided data Navigating a complex digital transformation Last year, the Second Harvest of Central Florida team took on a full digital transformation. In a short period, the organization transitioned to a new CRM, launched a new [&hellip;]<\/p>\n","protected":false},"featured_media":35085,"template":"","class_list":["post-35084","resource","type-resource","status-publish","has-post-thumbnail","hentry","resource-category-stories"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v23.5 (Yoast SEO v25.3) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>How Second Harvest of Central Florida transformed its digital fundraising experience and doubled conversion rates - GoFundMe Pro<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/gofundme.to\/__proxy\/pro.gofundme.com\/c\/case-studies\/second-harvest-of-central-florida\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How Second Harvest of Central Florida transformed its digital fundraising experience and doubled conversion rates\" \/>\n<meta property=\"og:description\" content=\"Results on GoFundMe Pro over the past nine months:* *Based on 2025 GoFundMe data and Second Harvest of Central Florida-provided data Navigating a complex digital transformation Last year, the Second Harvest of Central Florida team took on a full digital transformation. 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